Terms and conditions

Florian Horsefood B.V.
Veldhoven 15A, 5081 NK Hilvarenbeek, the Netherlands
Phone: 085 060 41 29 | E-mail: info@florianhorsefood.nl | Website: www.florianhorsefood.nl
Chamber of Commerce (KvK) number: 72798556 | VAT number: NL859240538B01
These terms and conditions were last amended on 2-10-2026
Version: Draft - v2

Article 1. Definitions

1. Florian: Florian Horsefood B.V., established in Hilvarenbeek, registered in the trade register under Chamber of Commerce (KvK) number 72798556.
2. Buyer: the natural person or legal entity that enters into an agreement with Florian.
3. Consumer: the Buyer acting outside the course of a business, profession or trade.
4. Agreement: the purchase, supply or advice agreement between Florian and the Buyer.
5. Products: the horse feeds, supplements and related products offered by Florian through the webshop, stockists or otherwise.
6. Website: www.florianhorsefood.nl, including the webshop offered on it.

Article 2. Applicability

1. These terms and conditions apply to all offers, orders and Agreements of Florian, unless the parties have expressly excluded them in writing.
2. Deviations from these terms and conditions are binding on Florian only if they have been agreed in writing.
3. The Buyer's terms and conditions become binding only after Florian has expressly accepted them in writing.
4. By way of derogation from paragraph 3, orders placed by stockists (Partners, Dealers, Boutiques and Friends of Florian) are subject to the terms of sale separately agreed with them, insofar as those terms deviate from these terms and conditions.

Article 3. Offer and formation of the Agreement

1. All offers on the Website are without obligation; obvious errors and mistakes are not binding on Florian.
2. The Agreement is formed at the moment the Buyer places an order via the Website, by phone or by e-mail and Florian has confirmed this order, or by Florian starting delivery.
3. For orders placed by a Consumer, the provisions of Book 7, Section 5, Title 3 of the Burgerlijk Wetboek (Dutch Civil Code) on distance selling also apply.
4. Florian may refuse an order, among other reasons where the product is not (or no longer) available or where there is reasonable doubt about the Buyer's ability to pay.

Article 4. Prices and payment

1. All prices are in euros and include VAT, excluding shipping costs, unless stated otherwise.
2. Shipping costs within the Netherlands depend on the total weight of the order and are shown before the order is completed. The weight classes and rates published on the Website may change from time to time; the rate shown at checkout is decisive.
3. Different rates apply to deliveries in Belgium, which are shown at checkout.
4. Payment is made using the payment methods offered at checkout, including the services of our payment service provider Pay.nl.
5. In the event of non-payment, Florian is entitled to hand over the claim for collection, including the extrajudicial collection costs in accordance with the Besluit vergoeding voor buitengerechtelijke incassokosten (Dutch Extrajudicial Collection Costs Decree).

Article 5. Delivery

1. Florian delivers in the Netherlands and Belgium, through the webshop and through stockists.
2. Florian aims to deliver webshop orders within 2 to 4 working days of receiving the order. This is a target period; exceeding it does not constitute an attributable failure, unless there is intent or gross negligence. If a delay is likely, Florian will inform the Buyer as soon as possible.
3. In the case of a sale to a Consumer, the risk of loss of or damage to the Products passes at the moment of actual receipt by the Consumer or a third party designated by the Consumer, including collection. In business relationships, the risk passes at the moment the Products are made available to the Buyer.
4. Shipping costs, delivery restrictions due to weight or volume, and collection options are explained on the Website.
5. If Florian does not deliver within 30 days or within the period agreed with the Consumer, the Consumer is entitled to dissolve the Agreement; in that case Florian will refund all amounts received to the Consumer.

Article 6. Right of withdrawal (Consumers only)

1. The Consumer has the right to dissolve the Agreement relating to the purchase of a Product within 14 days, without giving any reason.
2. The cooling-off period starts on the day after the Product has been received by or on behalf of the Consumer.
3. The Consumer can exercise the right of withdrawal via the withdrawal button on the Website, or in writing using the Model withdrawal form or any other unambiguous statement to Florian (info@florianhorsefood.nl). Florian provides the Model withdrawal form on the Website and on request.
4. Exclusions: the right of withdrawal does not apply to Products in the form of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
5. The Consumer bears the direct costs of returning the goods, provided this was communicated in advance at the time of sale. Florian will refund all amounts paid, including the standard costs of home delivery, within 14 days of the cancellation. Florian may withhold the refund until it has received the Product or until the Consumer has provided demonstrable proof of return, provided Florian has communicated this in advance.
6. If the sealed Products are not suitable for return after delivery and the seal has been broken, the right of withdrawal lapses in accordance with paragraph 4.
7. This article does not apply to Buyers acting in the course of a profession or business; the general rules of sale apply to them.

Article 7. Conformity, complaints and guarantee

1. Florian guarantees that the Products meet the reasonably applicable requirements of usability, reliability and durability, as well as the statutory requirements, including the Warenwet (Dutch Commodities Act) and the applicable EU regulations on animal feed (including labelling, shelf life and traceability of animal feed).
2. The Buyer should report purchases made at a stockist to that stockist as far as possible.
3. Visible defects must be reported to Florian in writing within a reasonable period, no later than 2 months after discovery. The same reporting period applies to hidden defects after discovery, taking into account the statutory limitation periods (article 7:17 BW (Dutch Civil Code) et seq.).
4. If a complaint proves to be justified, Florian will offer, at the Buyer's choice and within the statutory framework, replacement, repair or a refund.
5. For customer service and the complaints procedure, please refer to the Website. [TO BE COMPLETED: link to the current complaints procedure]

Article 8. Retention of title

1. All Products remain the property of Florian until the Buyer has fully met all payment obligations arising from the Agreement.
2. As long as the payment obligations have not been met, the Buyer is not entitled to sell, pledge or otherwise encumber the Products.

Article 9. Feeding advice and liability

1. Florian provides general feeding advice free of charge via the Website, the advice app (WhatsApp), by phone, by e-mail, via the Voercheck (feed check) and during Stable visits.
2. This advice is general in nature, is based on the information provided by the Buyer (including the horse's breed, age, weight, condition and current diet) and does not constitute medical or veterinary advice.
3. In the event of health problems or suspected illness of the horse, the Buyer must consult a vet. Feeding advice from Florian does not replace veterinary treatment.
4. The Buyer is responsible for the choice, dosage and use of feed suited to the specific situation of their horse or horses.
5. In the event of an attributable failure in the performance of the Agreement, Florian is liable only for direct damage up to a maximum of the invoice value of the order concerned, or up to the amount paid out by Florian's liability insurance, if this is higher.
6. Liability for indirect damage, including consequential loss, loss of profit, missed savings and damage due to business interruption, is excluded at all times.
7. The limitations of liability in this article do not apply if the damage is the result of intent or deliberate recklessness on the part of Florian or its managerial staff, or if statutory provisions preclude such limitation, including the mandatory liability towards Consumers for defective Products.
8. Claims for damages lapse one year after the Buyer became aware, or could reasonably have become aware, of the damage and of the party responsible for it. This lapse clause applies only in business relationships (where the Buyer acts in the course of a profession or business). For Consumers, the statutory limitation period applies.

Article 10. Force majeure

1. In the event of force majeure, including but not limited to extreme weather conditions, fire, national or international transport problems, disruptions in supply chains for raw materials, strikes, government measures, and disruptions or outages of ICT, webshop or payment services, Florian is not obliged to perform the Agreement.
2. In that case, Florian is entitled to suspend delivery without being obliged to pay any compensation.
3. If the force majeure situation lasts longer than 3 months, each of the parties is entitled to dissolve the Agreement, without any obligation to compensate the other party.

Article 11. Intellectual property

1. All rights to the Website, trademarks, texts, images, advice concepts (including the Voercheck) and other intellectual property are vested in Florian.
2. The Buyer is not entitled to reproduce, adapt or publish this material without Florian's express written consent.

Article 12. Changes

1. Florian may amend these terms and conditions. Orders are subject to the terms and conditions as they applied at the time of the order.
2. Changes will be published on the Website in good time.

Article 13. Applicable law and competent court

1. All Agreements between Florian and the Buyer are governed by Dutch law.
2. The Vienna Sales Convention (CISG) does not apply.
3. Disputes that cannot be resolved by mutual consultation will be submitted to the competent court of the Consumer's place of residence or, in business relationships, to the District Court of Oost-Brabant (rechtbank Oost-Brabant), 's-Hertogenbosch location.