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Customer service

Report a complaint

Is there something wrong with a bag of feed? Report it here. We read every report ourselves and link it back to the batch your bag comes from — that is why we ask for the best-before date and the lot number.

Tell us what is wrong

If possible, have the bag ready: the best-before date and lot number are on the label. If that is not possible, feel free to send the form without them.

State the product and what you saw, smelled or noticed about your horse — and since when

Details of the bag

Both optional, but with these two we can trace the batch at the factory. They are on the label, one below the other.

For example 09-2027
Is right next to the best-before date

Photos

A photo of the problem and a photo of the label often say more than a description. Email them separately, with your name, to info@florianhorsefood.nl

We only use your data to handle your complaint.

What happens next?

  • Confirmation immediateYou get a copy of your report at your email address
  • Response within one working dayFrom one of our nutrition specialists, not from a ticket system
  • 085 - 060 41 29Prefer to call? Mon–Fri 09:00 – 17:00